At KOVA Fifth, we want you to love every piece you receive. Because our collections are carefully curated and prepared with intention, we do not accept returns or offer refunds at this time.
However, we understand that finding the perfect fit can sometimes require flexibility. We gladly offer exchanges for eligible items under the guidelines below.
Exchange Policy
- Exchange requests must be submitted within 14 days of delivery.
- Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
- Items must be free from makeup, deodorant marks, stains, odors, pet hair, or any signs of wear.
- Customers are responsible for return shipping costs for exchanges unless the item received was damaged or incorrect.
- Exchanges are subject to item availability. If the requested item is unavailable, store credit may be offered at our discretion.
Non-Exchangeable Items
For hygiene and quality purposes, the following items cannot be exchanged:
- Sale or clearance items
- Accessories
- Items marked as final sale
- Any item that does not meet our return condition requirements
How to Request an Exchange
To begin an exchange request, please contact us at kovafifth@outlook.com with:
- Your order number
- The item you would like to exchange
- The reason for your request
Once your exchange is approved, we will provide the next steps.
Thank you for supporting KOVA Fifth. We appreciate your understanding and are committed to providing thoughtfully selected pieces and a beautiful shopping experience.