All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery typically takes 3–5 business days, depending on your location. Please note that shipping times are estimates and may be affected by factors outside of our control, including carrier delays, weather conditions, or high order volume during peak periods.
KOVA FIFTH is not responsible for delays caused by the shipping carrier. However, we will always do our best to support you if any issues arise.
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, we recommend checking with neighbors or your local carrier first. If the issue persists, please contact us within 3 days of the marked delivery date so we can assist you in filing a claim with the carrier.
While we are not liable for lost or stolen packages once they are marked as delivered, we are committed to helping you resolve the issue and will work with you to find a reasonable solution.